Shipping policy

Simply put, we are always looking for the cheapest method of shipping available for your order. We carry over 4000 products of various sizes and weights everything from a seed pack to a motorized tiller.

• We ship via USPS, FedEx Home Delivery to residences and via FedEx Ground to businesses.
• Shipping is assessed using the same method employed by FedEx, based on weight and zone.

View additional shipping information here.

Flat Rate Shipping:

$14.99 Via FedEx Ground/Home (Available Up to 40lbs)
Once your order ships, delivery is in approximately 1-5 business days. This method does NOT ship to PO Boxes. Only available to the contiguous 48 states. FedEx rules (as of January 2015) determines the shipping weight of a box is the greater of either dimensional weight or actual weight.

Some items (ie. bare root trees, large tools, etc) may not be eligible for the standard FedEx Home/Ground Flat Rate Shipping offer. Please contact us at (888) 784-1722 for more clarification.

Free Shipping on Seed Packs
Free Shipping (via USPS) on your order of seed packs when you purchase 8 or more Peaceful Valley brand seed packs. Offer applies only to orders containing seed packs and no other items. Offer may end at anytime without notice.

Bare Root Trees - Ship up to 10 Bare Root Trees for $29.99!
We ship our bare root trees on a first-come, first-served basis beginning in mid-December. We are unable to delay shipping due to many factors, most importantly limited storage and our warm California climate which causes bare root trees to break dormancy much sooner than in colder areas (bare root trees must be dormant to best survive shipping). If you are unable to plant your tree(s) right away, read our instructions on heeling in trees. All of our bare root trees come with free professional pruning, which will put the tree's stored energy first into root growth rather than leaf production. Our bare root trees ship in special boxes with their roots bagged in moist sawdust to help ensure their survival during transit. Up to 10 trees can fit in a box (due to their size, multi-graft trees count as 2). Each box ships for $29.99 via FedEx Ground (or FedEx Home Delivery) to the lower 48 states. Bare root trees cannot ship via USPS, and cannot be shipped to P.O. boxes. We are unable to ship our bare root trees to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Bare root trees cannot be combined with potted trees.

Potted Trees & Vines - Ship up to 9 Trees/Vines for $19.99!
Our potted tree/vine varieties include Almonds, Figs, Pomegranates, Olives, Kiwis and Gojis (this does not include citrus, avocados or other trees that drop ship from an outside vendor). Up to 9 potted trees/vines can ship together in one master box. Potted tree/vine boxes ship for $19.99 to the lower 48 states via FedEx Ground (or FedEx Home Delivery). Potted trees/vines cannot ship via USPS, and cannot be shipped to P.O. boxes. We are unable to ship our potted trees/vines to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and Guam. Potted trees/vines cannot be combined with bare root trees.

Drop Ship Items: Items shipping directly from the vendor are noted as such. Shipping charges are calculated by our call center and will be confirmed before shipping. Drop ship orders will often be delivered within two weeks of ordering, but in some cases these orders can take longer due to product availability and weather delays. Once an order has shipped, your order cannot be canceled.

Shipping to Hawaii, Guam, Alaska, Puerto Rico and the US Virgin Islands: Items generally ship to these locations via USPS Priority Mail. USPS does not guarantee transit time and Parcel Post can take up to several weeks to AK, HI, and PR. FedEx Service is available but is generally quite a bit more expensive. Boat and Barge shipments for palletized orders are available. Call for a quote. Perishable items and beneficial insects cannot ship to these locations.

Non-Combinable Items: Individual items that are boxed in their own package or that are too large, heavy, or long to be boxed with other items. Figure the shipping cost for non-combinable items separately, and then add them to your total shipping cost. For over-sized items add an additional $10 per item.

Combinable Items: Packaged weights are shown in the parenthesis after each part number. Individual items weighing less than 40 lbs. are generally "combinable" (they can be included in one box weighing up to 70 lbs.) Items over 40 lbs. must ship alone to avoid damage. If your combinable items total 70 lbs. or less they will ship in one box. Figure your zone using the chart below and then figure weight of the box. If your items weigh more than 70 lbs. then figure your shipment as more than one box (one at 70 lbs and the remaining weight as the 2nd box). These two costs calculated together will result with your shipping costs.

Turnaround Time and Back Orders: Orders where all items are in-stock typically ship within 1–2 business days, but turnaround time does vary by season. Expedited shipping options are available upon request. If some items on your order are out of stock, we may ship your order in two parts if the back ordered portion can ship at no additional cost, or if you request and/or accept the additional shipping charges. This "split-shipment" will result in your order total being charged in two installments (the entire shipping amount and items shipped in the first part of the order, and the remaining product cost for the subsequent portion).

Tracking Your Order: All orders shipping via FedEx or USPS, with the exception of drop-ship orders, will be provided with tracking information via the an email to the email address provided on the order on the day the order is shipped. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.

Receiving Your Order: When your order arrives, open the package immediately and inspect the content against the packing slip; it is especially important to check viability on living plants immediately. Notify us immediately of any shortages or damage, do not discard any damaged items or shipping cartons. The shipping company may require an inspection prior to approving any claim.
For truck orders, do not sign for the shipment until you have confirmed the shipment is complete and has no apparent and/or concealed damage. If there is a shortage or damage it must be noted on the proof of delivery, or we cannot accept responsibility.